Zappos.com Customer Testimonials (10243 total)
What did the customer say about Zappos?: I love buying from Zappos. You make it so easy and quick. My shoes arrived in one day, amazing. Thank you!
I just wanted to send a positive comment regarding my return. I appreciate that I have more than enough time to return product, but above that, the not-so-standard communication, (even though it might be canned) was not only funny but refreshing and prompt. I will be buying again from Zappos for these very reasons.
I don't think I have ever had such an easy and efficient return process EVER!! Thank you for making my shopping experience so enjoyable. Even though I had to return the merchandise, your company made it easy and problem free. Many thanks.
I think you guys over at Zappos are amazing! Thanks for always having the best customer service!
You are amazing with service and delivery!!!
How Effective is Zappos...100% Genuine in Customer Service!
Mr. Tony Hsieh,My name is and I am writing a letter of appreciation to you for the experiences I have each time I interact with an associate at your company. I know you are now owned by Amazon.com (another comp= any I value very much) but your ethos out shines even them. Firstly your "employees" are here in the states. This is very important to me as a consumer and it is obvious from their tone of voice to their attitude the "I" am important and whatever they can do to remedy a situation if it is in their= power it will be done. This also indicates a "happy" workplace were each of them are of import to you and a part of the whole program. Suffice it to say my last dealings have gone so far above and beyond = anything one could possibly imagine in the customer service realm has left practically speechless but thank goodness I can still form enough thoughts to send this E-note to you. Most sincerely,
Thank you Zappos! Unfortunately, I had to look elsewhere and found a pair. Thank you for your exemplary customer service. Forever a fan and customer, Dee
Thank you! You guys are great!
ZAPPOS IS THE BEST! I am trapped in Bozeman with no shopping. Thank you Zappos!??
just wanted to say that he was WOW, that he ordered his items Thursday after cut off time, and he got it on Friday. He wants to let us know that he loves zappos.
Ty so much for your fast exchange process and credit to my card very impressed.
I didn't see a link to add a testimonial, but wanted to let you know how much I enjoy shopping at Zappos and appreciate your outstanding customer service. Thank you and have a wonderful day.
Janeth was wonderful. She was amazing, compassionate, and sent me flowers, wishing me well on my recovery from a head on car accident. It was so thoughtful and considerate. I feel all of Zappos' customer service is exemplary and outstanding. I am glad I found a company I am comfortable working with. Thank you Janeth!
called to give props to the warehouse. She had lost and important key and got a package in the mail from Zappos with the key inside. It must have fallen into a return box. She was over the moon and could not stop raving about what a great company we are:)
I LOVE YOU GUYS!!! YOU ARE ALWAYS ON TOP OF THINGS AND VERY FAST TO ANSWER/FIX PROBLEMS OR ANSWERS. YOU GUYS ROCK!
My shopping experience with Zappos was wonderful. Ordering online was easy, and the return of one pair was just as easy. Thank you! The pair that I kept is just what I wanted, style and size.I will definitely shop again with Zappos! Thank you
She just wanted to say thank you for our service it is outstanding. She really appreciates us and loves our website
I am always amazed at how easy it is to shop your website & how easy exchanges are. Your vibe & customer service is top notch & not experienced anywhere else. Even your greeting about the joke of the day as I was on hold made me smile. You've got it "GOING ON"...it must be a great place to work. Thank you for the continued wonderful service. Putting a shout out on facebook. Love working with your company.
Wanted to give us props for everyone here being so kind and for our joke of the day. She is impressed by our kindness and the amazing personalities of those here. She appreciates us.
I would just like to say that your service was wonderful! My order arrived yesterday. I will surely shop with you again.
You folks are awesome - I love that I can order one day and have delivery the next - what fabulous service!
I LOVE, LOVE, LOVE that you are doing this! I have shared it all over Facebook in the many groups I belong to of parents of children with disabilities. I do have one product idea for you, the only article of clothing that is harder to put on than a pair of shoes: a bra. If you could design bras of all sizes (for adults) that are easy to put on and take off, like a sports bra but less heavily constructed and not as over-engineered. No tags, no wires, no clips, no fuss. You would make my daughter's life a whole lot easier. In the meantime, thank you for doing this!! You rock!